Refund policy

At Lemy, every artwork is made and packed with great care to ensure it reaches you in perfect condition. As our products are printed and prepared specifically for each order, we do not accept general returns or exchanges. Please read our policy carefully before placing an order.

Returns

We do not accept returns or exchanges for any of the following reasons:

  • Change of mind or personal preference.
  • The artwork does not match your interior décor or expectations after purchase.
  • Incorrect size selected at the time of ordering.
  • Accidental orders or duplicate purchases.
  • Minor variations in colour due to differences in screen displays, lighting, or printing processes.
  • Any other reason unrelated to manufacturing defects or transit damage.

Please ensure you carefully review the artwork, size, and frame option before completing your purchase.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, we’re here to help.

To be eligible for a replacement or refund, you must notify us within 48 hours of delivery by emailing our support team with:

  • Your order number.
  • Clear photographs of the damaged or defective product.
  • Clear photographs of the external packaging.
  • An uninterrupted unboxing video clearly showing the package being opened and the condition of the product upon arrival.

Claims submitted without sufficient evidence or after the 48-hour window may not be eligible for review.

Assessment of Claims

All claims are carefully reviewed by our team.

Lemy reserves the sole right to determine whether a product qualifies as damaged, defective, or incorrectly fulfilled. Our decision regarding the outcome of any claim shall be final.

Products showing damage caused after delivery, improper handling, misuse, installation, storage, or normal wear and tear will not qualify for a replacement or refund.

Replacement

Where a claim is approved, we will generally provide a replacement of the same artwork in the same size and frame option at no additional cost.

Replacement timelines may vary depending on production and shipping availability.

Refunds

Refunds are not provided as a standard remedy.

If an approved replacement cannot be fulfilled due to stock limitations, discontinued products, or other operational reasons, Lemy may, at its sole discretion:

  • Issue a full or partial refund; or
  • Provide store credit of an equivalent or appropriate value.

The method and amount of compensation will be determined solely by Lemy based on the circumstances of the claim.

Where applicable, approved refunds will be processed to the original payment method. Processing times may vary depending on your payment provider.

Non-Returnable Items

The following items are not eligible for return or exchange unless they arrive damaged or defective:

  • Posters
  • Framed artworks
  • Custom or personalised products
  • Limited edition or made-to-order products
  • Gift cards

Contact Us

If you believe your order qualifies under this policy, please email us at info@lemy.club within 48 hours of delivery with the required evidence. We recommend retaining all original packaging until your claim has been reviewed.

By placing an order with Lemy, you acknowledge that you have read, understood, and agree to this Return & Refund Policy.